Responsibilities:

• To manage and oversee all activities related to Quality Assurance and Quality Control.
• In-charge of Document Control Center (DCC)- ensuring changes in manual, procedures and forms all well updated and distributed & proper upkeep the ISO documents according to retention periods.
• Respond to customer complaint and lead team in problem solving and quality improvement plan between project management, Production & Warehouse and customer.
• Review and support of sample Inspection and perform QA job periodically to ensure good quality control.
• Perform analysis on products and identify root cause, suggest solutions, investigate product quality in order to make improvements to achieve better customer satisfaction.
• Manage and oversee the calibration of measuring and testing equipment, ensuring accuracy and compliance with standards.
• Identify key KPIs for product quality.
• Prepare and present reports and metrics to Management.
• Attend to ad-hoc task and be a team player.

Requirements:

• Bachelor’s Degree/Diploma in Engineering (Mechanical, Manufacturing or equivalent)
• Minimum 1 year of experience in QA/QC role
• Able to work and communicate effectively with all levels and proactive.
• Good attendance, willingness to learn, meticulous, diligent, honest and self-discipline.
•  Familiar with ISO9001 Standards

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Personal leave
• Open culture
• Personal development opportunities

1. Perform machine set up, adjustment and tooling arrangement for CNC Grinding machines.
2. Read and interpret machining drawing, GD&T, tolerance requirements.
3. Select correct grinding wheel, speed, feed, fixture and clamping method.
4. Perform offset adjustment, dressing and balancing of grinding wheel.
5. Operate machine to produce parts according to quality / dimension target.
6. Conduct in-process measurement using micrometer, Vernier caliper, height gauge, profile projector, CMM (if required).
7. Ensure part quality meets drawing specification and customer requirement.
8. Maintain good housekeeping 5S around machine area.
9. Report any abnormality, machine breakdown or quality deviation to superior immediately.
10. Follow safety rules, PPE and company SOP at all times.
11. To carry out ISO9001, ISO 14001and IATF16949 activities.
12. Any others matters required by the management.

Perks & Benefits

• Increment and bonus
• Allowance (meal, training, etc.)
• Medical insurance
• Panel clinics
• Personal development opportunities
• Paid training and development/ Education Training Program
• Company Annual Dinner & Lucky draw
• Festival angpow

Reporting Structure

The Project Engineer will report to the Lead Engineer with a dotted line to the Project Manager.

Job Description

As a Project Engineer, you will have strong skills in work-plan development and progress tracking. The Project Engineer will schedule, plan, forecast, resource and manage all technical activities aiming at assuring project accuracy and quality from conception to completion. You must be an outstanding communicator, exceptional leader and even better strategist. You will also prepare and present updates regularly to relevant management channels.

Responsibilities and Duties

•Establish application requirements and liaise with stakeholders for documents preparation and compliance to local authority guidelines and regulations but not limited to the Local Council, DOE, DOSH, CIDB, Bomba, TNB, Safety Officer and others prior work commencement.

•Assist site engineer in establishing project plan, objectives, procedures, data collection methodology and performance standards within parameters of corporate policy ensuring compliance with standards and specifications for quality control and assurance.

•Oversee budgetary, scheduling, project databases and reporting to the management channels on regular basis as well as on identification of potential issues that could significantly affect cost or schedule.

•Cooperate and communicate effectively with Project Team, Client, Consultant and Contractors to ensure timely project completion within allocated budget whilst adhering to the safety hazards.

•Establish and review engineering drawings, blueprints and specification whilst staying on top of the dynamic design engineering trends and cutting-edge technologies and establish framework with various departments for a seamless collaboration in the biogas environment.

•Coordinate and management of procurement and logistics for construction materials, fabrication items and equipment whilst ensuring their compliance with industry standards.

•Maintain accurate project documentation including progress reports, site diaries, change orders and quality control measures.

•Walk the talk, train the trainer, attend to punch list, conduct inspection and obtain COA signed by the client to mark end of the biogas project milestone for construction and commissioning phase.

•Review engineering deliverables with project team upon project completion and initiate appropriate corrective actions for future project implementation.

Skills and Qualifications Requirements

•A bachelor’s degree in Bio-Tech / Mechanical engineering from an accredited university or college.

•3 years of experience as a Project Engineer with excellent project management and supervision skills.

•Experience in Microsoft Office Suite, Microsoft Project and Auto-Cad is a must.

•Knowledge of applicable codes, policies, standards and best practices is preferred.

•Ability to travel extensively with good command of English and Bahasa Malaysia is preferred.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Medical insurance
• Personal leave
• Paid training and development
• Internal company paid sports club

Job Summary

Responsible for pre-commissioning, commissioning, start-up, and performance testing of palm oil process plants. The role emphasizes Electrical & Instrumentation (E&I) activities, including panel FAT, loop checking, and control system validation, while also ensuring process performance tuning and guarantee achievement.

Key Responsibilities

1. Engineering Review & FAT (Factory Acceptance Test)

2. Precheck & Pre-Commissioning

3. Commissioning & Start-Up

4. Process Control & Optimization

5. Performance Test & Guarantee Run

6. Troubleshooting & Site Support

7. Documentation & Handover

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Medical insurance
• Personal leave
• Personal development opportunities
• Paid training and development

工作概述：

我們正在尋找一位積極主動、以客戶為中心的資深客戶服務主管，負責監督和提升我們的客戶服務營運。該職位的主要職責包括管理客戶諮詢、解決投訴、協調內部團隊以及確保客戶滿意度。理想的候選人應具備出色的溝通能力、問題解決能力以及在製造業環境中處理客戶關係的經驗。

主要職責：

- 及時、專業地透過電話、電子郵件和當面方式管理和回覆客戶的諮詢。

- ⁠在保持良好客戶體驗的同時，有效率地處理和解決客戶投訴。

- 處理訂單、報價和客戶請求，同時確保準確性和及時交付。

- 與銷售、生產和物流等內部部門協調，以滿足客戶需求。

- ⁠監控客戶帳戶，追蹤訂單，並根據需要向客戶提供最新資訊。

- 維護和更新客戶記錄、合約和服務協議。

- ⁠發現改善客戶服務流程的機會，並為提升客戶體驗做出貢獻。

- ⁠為初級客服團隊成員提供指導與訓練。

- ⁠準備有關客戶回饋、服務績效和營運效率的報告。

- ⁠確保遵守公司政策和與客戶服務相關的行業法規。

- ⁠確保客戶服務流程符合 ISO 9001:2015 品質管理系統要求。

- ⁠依照 ISO 9001:2015 標準維護適當的文件和記錄。

- 支援與客戶服務營運和品質合規性相關的內部和外部審計。

- 與品質保證團隊密切合作，按照 ISO 標準處理和解決客戶投訴。

要求：

- 擁有工商管理、客戶服務或相關領域的文憑/學位，或至少有 5 年客戶服務工作經驗，最好是在製造業。

- ⁠具備優秀的溝通和人際交往能力，並有強烈的客戶導向意識。

- ⁠能夠以專業的態度和同理心處理棘手的客戶狀況。

- ⁠具備較強的組織能力，注重細節與準確性。

熟練使用微軟辦公軟體

- ⁠能夠在快節奏的環境中獨立工作並作為團隊成員合作。

- 具備多種語言能力（英語、馬來語、普通話）將是一項優勢。

- ⁠熟悉 ISO 9001:2015 品質管理系統要求者優先考慮。

薪資福利：

- 根據經驗提供有競爭力的薪資待遇（4000-6000令吉）

- ⁠EPF、SOCSO、EIS 等法定繳款。

- 年假、醫療福利和績效獎金。

- 公司內部的職涯發展機會。

✅ 提供青年旅館住宿

✅ 提供公司交通工具

✅ 歡迎其他州的申請人申請

- ⁠EPF、SOCSO、EIS 等法定繳款。

- 年假、醫療福利和績效獎金。

- 公司內部的職涯發展機會。

• 監控日常品質保證活動。

• 監控並確保產品品質符合規格和產品品質標準。

• 負責品質保證活動和文件編制，以滿足 ISO 9001、IATF 16949 和客戶特定要求（如有）。

• 準備品質月度報告（拒收率/品質成本）

• 安排品質保證/品質控制操作員的所有必要培訓，並維護其技能矩陣。

• 準備與品質控制檢驗相關的文件，並視需要進行更新。

• 召開簡報會和內部品質會議。

• 處理顧客投訴和內部品質問題。

• 準備外部/內部糾正措施報告。

• 總結每月客戶投訴及整改措施總結。

• 由部門主管指派的內部品質審核員

• 準備 PPAP 檔案（PFMEA / 控制計畫 / 管理結構分析 / 統計流程控制）

• 在APQP會議討論期間與跨職能團隊合作

• 校準管理（外部/內部）

權威

• 如果發現存在不合格風險和/或零件不符合客戶規定的規格和零件質量，則應停止生產過程。

• 停止交付和/或召回任何疑似不符合客戶規定的規格和零件品質的零件。

福利待遇

• 增額和獎金
• 津貼（餐費、培訓費等）
• 附近公共交通
• 醫療保險
• 牙科理賠
• 培訓與發展

Reporting Structure

The Project Engineer will report to the Lead Engineer with a dotted line to the Project Manager.

Job Description

As a Project Engineer, you will have strong skills in work-plan development and progress tracking. The Project Engineer will schedule, plan, forecast, resource and manage all technical activities aiming at assuring project accuracy and quality from conception to completion. You must be an outstanding communicator, exceptional leader and even better strategist. You will also prepare and present updates regularly to relevant management channels.

Responsibilities and Duties

•Establish application requirements and liaise with stakeholders for documents preparation and compliance to local authority guidelines and regulations but not limited to the Local Council, DOE, DOSH, CIDB, Bomba, TNB, Safety Officer and others prior work commencement.

•Assist site engineer in establishing project plan, objectives, procedures, data collection methodology and performance standards within parameters of corporate policy ensuring compliance with standards and specifications for quality control and assurance.

•Oversee budgetary, scheduling, project databases and reporting to the management channels on regular basis as well as on identification of potential issues that could significantly affect cost or schedule.

•Cooperate and communicate effectively with Project Team, Client, Consultant and Contractors to ensure timely project completion within allocated budget whilst adhering to the safety hazards.

•Establish and review engineering drawings, blueprints and specification whilst staying on top of the dynamic design engineering trends and cutting-edge technologies and establish framework with various departments for a seamless collaboration in the biogas environment.

•Coordinate and management of procurement and logistics for construction materials, fabrication items and equipment whilst ensuring their compliance with industry standards.

•Maintain accurate project documentation including progress reports, site diaries, change orders and quality control measures.

•Walk the talk, train the trainer, attend to punch list, conduct inspection and obtain COA signed by the client to mark end of the biogas project milestone for construction and commissioning phase.

•Review engineering deliverables with project team upon project completion and initiate appropriate corrective actions for future project implementation.

Skills and Qualifications Requirements

•A bachelor’s degree in Bio-Tech / Mechanical engineering from an accredited university or college.

•3 years of experience as a Project Engineer with excellent project management and supervision skills.

•Experience in Microsoft Office Suite, Microsoft Project and Auto-Cad is a must.

•Knowledge of applicable codes, policies, standards and best practices is preferred.

•Ability to travel extensively with good command of English and Bahasa Malaysia is preferred.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Medical insurance
• Personal leave
• Paid training and development
• Internal company paid sports club

需具備電機工程、電子工程或相關專業的資格證書。

擁有樓宇自動化的經驗者優先考慮。

資料中心監控系統的實施

人機介面三維圖形設計

資料中心站點的維護

福利待遇

• 佣金和獎金
• 津貼（旅費、交通費等）
• 彈性的工作時間
• 休閒著裝要求
• 個人休假
• 開放文化
• 個人發展機會
• 遠距辦公的彈性

匯報結構

專案工程師將向首席工程師報告工作，並向專案經理進行虛線報告。

職位描述

作為專案工程師，您需要具備出色的工作計劃制定和進度追蹤能力。您將負責安排、規劃、預測、調配資源並管理所有技術活動，以確保專案從概念到完成的準確性和品質。您必須是一位優秀的溝通者、卓越的領導者和傑出的策略家。您也需要定期向相關管理層報告專案進度。

職責和義務

•制定申請要求，並與利害關係人聯絡，準備文件，遵守地方當局的指導方針和法規，包括但不限於地方議會、環境部、職業安全與健康部、建築業發展局、消防局、國家能源公司、安全主任和其他人員，然後再開始工作。

•協助現場工程師在公司政策範圍內制定專案計畫、目標、程序、資料收集方法和績效標準，確保符合品質控制和保證的標準和規範。

•定期監督預算、進度安排、專案資料庫和向管理管道提交報告，並識別可能對成本或進度產生重大影響的潛在問題。

•與專案團隊、客戶、顧問和承包商有效合作和溝通，以確保在分配的預算內按時完成項目，同時遵守安全隱患。

•制定和審查工程圖、藍圖和規範，同時密切關注動態設計工程趨勢和尖端技術，並與各部門建立框架，以便在沼氣環境中進行無縫協作。

•協調和管理建築材料、加工件和設備的採購和物流，同時確保其符合行業標準。

•維護準確的專案文檔，包括進度報告、現場日誌、變更單和品質控制措施。

•言行一致，培訓培訓師，處理待辦事項清單，進行檢查並獲得客戶簽署的 COA，以標誌著沼氣項目建設和調試階段里程碑的結束。

•專案完成後，與專案團隊一起檢視工程交付成果，並針對未來的專案實施採取適當的糾正措施。

技能和資格要求

•認可的大學或學院頒發的生物技術/機械工程學士學位。

• 擁有 3 年專案工程師經驗，具備優秀的專案管理和監督技能。

•熟練使用微軟辦公室軟體套件、微軟專案管理軟體和AutoCAD是必備條件。

•熟悉相關法規、政策、標準和最佳實務者優先考慮。

•具備良好的英語和馬來語能力，能夠經常出差者優先考慮。

福利待遇

• 津貼（旅費、交通費等）
• 醫療保險
• 個人休假
• 有薪培訓和發展
• 公司內部付費運動俱樂部

Key Responsibilities

• Application Development & Support to clients on DSM industry-leading ERP logistics & accounting application software: Enterprise Logistics Management Solutions (DSM ELMS) – Web Apps, Mobile Apps, Artificial Intelligence Solutions
• Curate revolutionary UI / UX for DSM ELMS apps & taking it to the next level
• Analyze & consult with clients / team on the scope of requirements for project implementations
• Actively contribute to DSM software development cycle

Key Requirements:

• Bachelor / Diploma in Software Engineering / Computer Engineering / Electrical Engineering / Computer Science / Information Technology
• Graduates in Logistics & Supply Chain or Accounting who are passionate about technology are encouraged to apply
• Good people skills, able to collaborate well with team members & handle client’s inquiries
• Proficient in one or more of the following: Visual Studio, SQL DB, Javascript, C#, MVC, HTML, CSS, VueJS, JSON, REST APIs
• Problem-Solving Abilities: Strong analytical & problem-solving skills with a passion for overcoming challenges
• Communicate well in English (spoken & written)
• Fresh graduates & last semester interns are encouraged to apply
• Malaysian citizens or PR only

The Ideal Candidate:

• Strong passion to acquire new knowledge
• Work independently while being a strong team player
• Innovative, Inquisitive, Interested in exploring new frontiers
• Embrace new tech with a “Dare to Explore” Spirit!

How to Apply:

Email Subject : [DSMSD01] Software Developer Application – {Name}

Interested candidates, please email your resume to admin@dsm.com.my

Perks & Benefits

• Personal leave
• Open culture
• Personal development opportunities

我們主要專注於資料中心設備和服務。

責任

拓展銷售、準備報價、管理現有客戶

福利待遇

• 佣金和獎金
• 津貼（旅費、交通費等）
• 彈性的工作時間
• 休閒著裝要求
• 個人休假
• 開放文化
• 遠距辦公的彈性

1. 對數控磨床進行機器設定、調整和刀具佈置。
2. 閱讀並瞭解機械加工圖、幾何尺寸和公差要求。
3. 選擇正確的砂輪、轉速、進給量、夾具和夾緊方式。
4. 對砂輪進行偏移調整、修整和平衡。
5. 操作機器，依照品質/尺寸目標生產零件。
6. 使用千分尺、遊標卡尺、高度規、輪廓投影機、三坐標測量機（如需要）進行製程測量。
7. 確保零件品質符合圖面規格和客戶要求。
8. 保持機器區域周圍良好的5S管理。
9. 立即向上級報告任何異常情況、機器故障或品質偏差。
10. 始終遵守安全規則、個人防護裝備使用規定和公司標準作業規程。
11. 進行 ISO9001、ISO 14001 和 IATF16949 活動。
12. 管理層要求的其他任何事項。

福利待遇

• 增額和獎金
• 津貼（餐費、培訓費等）
• 醫療保險
• 小組診所
• 個人發展機會
• 帶薪培訓和發展/教育培訓計劃
• 公司年度晚宴暨幸運抽獎
• 節日紅包

Reporting Structure

The Project Engineer will report to the Lead Engineer with a dotted line to the Project Manager.

Job Description

As a Project Engineer, you will have strong skills in work-plan development and progress tracking. The Project Engineer will schedule, plan, forecast, resource and manage all technical activities aiming at assuring project accuracy and quality from conception to completion. You must be an outstanding communicator, exceptional leader and even better strategist. You will also prepare and present updates regularly to relevant management channels.

Responsibilities and Duties

•Establish application requirements and liaise with stakeholders for documents preparation and compliance to local authority guidelines and regulations but not limited to the Local Council, DOE, DOSH, CIDB, Bomba, TNB, Safety Officer and others prior work commencement.

•Assist site engineer in establishing project plan, objectives, procedures, data collection methodology and performance standards within parameters of corporate policy ensuring compliance with standards and specifications for quality control and assurance.

•Oversee budgetary, scheduling, project databases and reporting to the management channels on regular basis as well as on identification of potential issues that could significantly affect cost or schedule.

•Cooperate and communicate effectively with Project Team, Client, Consultant and Contractors to ensure timely project completion within allocated budget whilst adhering to the safety hazards.

•Establish and review engineering drawings, blueprints and specification whilst staying on top of the dynamic design engineering trends and cutting-edge technologies and establish framework with various departments for a seamless collaboration in the biogas environment.

•Coordinate and management of procurement and logistics for construction materials, fabrication items and equipment whilst ensuring their compliance with industry standards.

•Maintain accurate project documentation including progress reports, site diaries, change orders and quality control measures.

•Walk the talk, train the trainer, attend to punch list, conduct inspection and obtain COA signed by the client to mark end of the biogas project milestone for construction and commissioning phase.

•Review engineering deliverables with project team upon project completion and initiate appropriate corrective actions for future project implementation.

Skills and Qualifications Requirements

•A bachelor’s degree in Bio-Tech / Mechanical engineering from an accredited university or college.

•3 years of experience as a Project Engineer with excellent project management and supervision skills.

•Experience in Microsoft Office Suite, Microsoft Project and Auto-Cad is a must.

•Knowledge of applicable codes, policies, standards and best practices is preferred.

•Ability to travel extensively with good command of English and Bahasa Malaysia is preferred.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Medical insurance
• Personal leave
• Paid training and development
• Internal company paid sports club

職位概述

負責棕櫚油加工廠的調試前準備、調試、啟動和性能測試。該職位專注於電氣和儀表 (E&I) 活動，包括配電盤工廠驗收測試 (FAT)、迴路檢查和控制系統驗證，同時確保製程性能調優並達到品質保證要求。

主要職責

1. 工程評審與工廠驗收測試 (FAT)

2. 預檢和預調試

3.調試與啟動

4. 過程控制與最佳化

5. 性能測試與保證運行

6. 故障排除和現場支持

7. 文件編制與交接

福利待遇

• 津貼（旅費、交通費等）
• 醫療保險
• 個人休假
• 個人發展機會
• 有薪培訓和發展

Rentokil Initial:

We are looking for a motivated, dynamic Service Planner, also known as Admin & Customer Service (6 months Contract) to join our team.. Your responsibilities will be to plan customer’s service appointment, assigned and coordinate with serve team to create optimal service schedule.

To help to achieve this, we will provide you with a competitive base salary, contractual bonus and career opportunities. You will also be given full product training, with hands on assistance from Service and Operation Team.

In this role you will be responsible for:

• Plan customers’ service appointment and coordinate with service team to create optimal schedule
• Ensure all data is input onto the in-house system accurately and efficiently
• Follow up with service team to ensure no service backlogs
• Analyse service team capacity data for service schedule improvement
• Attend monthly stock take and prepare stock closing reports
• Compile service reports and invoice to customer upon request
• Prepare monthly reports

The ideal candidate will possess:

• Minimum Diploma/Degree holder in any field
• Minimum 2 years experience in capacity analyses and service schedule
• Good communication skills and has the ability to communicate fluently on the phone
• Good planning and organisational skills with attention to details
• Ability to priorities tasks with effective time management
• Able to handle timelines without affecting quality of work
• Customer-oriented
• Result-driven
• Employment of foreigners are subject to the local authorities approval and subject to their own visa application

Highly Desirable:

• Excellent attention to detail and negotiation skills
• Ability to do multitasking job
• Versatility to build rapport with people at all levels
• Multi-lingual in both verbal and written English and Bahasa Malaysia, able to converse in decent clear communication. Ability to converse in other local dialects will be an added advantage
• Commercially focused acumen

In this role you will be responsible for:

• Plan and check service schedules via in-house system
• Manage and train service staff in order to improve the service quality
• Make sure team members provide quality and timely services as per scheduled
• Carry out regular quality assurance checks on completed services by spending 20% of available Supervision time on quality assurance checks
• Perform quarterly field attachment with team members
• Prepare and present weekly report on team members’ review

A. Service

• To maintain accurate records of all service vehicles in the branch in relation to:

a. Renewal of road tax

b. Maintenance service due

c. Repair costs

d. Fuel usage

e. Driver logs

• To manage & control the Branch’s fleet of service vehicles in a cost effective manner, and without compromising on safety.
• Ensure all new businesses are completed within 10 working days from the date of service agreement/job confirmation.
• Ensure each service team is route-ridden once every 2 months.

B. Stocks

• To present the service capital expenditure request each month, to the Branch Manager for his attention and further action.

C. Administration

• Ensure that all required returns and reports to the head office are prepared accurately and dispatched promptly.
• To conduct a formal meeting Quarterly with Technicians.
• To provide the Service Manager with status reports on a monthly basis covering:

a. State of Service

b. Customer Issues

c. Supervisor’s issues

d. Other issues

D. Staff Recruitment, Welfare & Development

• Recruit (subject to prior approval from AOM) new Service Technicians.
• Induct, train and manage service staff effectively.
• Maintain a high level of morale amongst your staff.
• Ensure that staff have a full understanding of the Company’s objective and policies.

E. Quality Assurance & Training

• Ensure a high level of competence in the required skills amongst service staff by providing continuing training and practical assistance & guidance in the field.
• Develop good customer relationships through being knowledgeable about your work, and taking ownership of service problems.
• Ensure that all customer complaints are attended to within 24 hours.
• Ensure that Service Supervisors duties are audited monthly.
• Ensure that each Service Technician is audited at least once every 2 months.

F. Health & Safety

• To ensure that all chemicals are handled, store and applied with due regard to the safety standards laid down within the Company, and that staff are never exposed to untoward risks in the course of their work.
• To ensure that all service vehicles are roadworthy & safe through a monthly inspection.
• To constantly project, by personal example, Good & Safe Working Practices within the Branch.

G. OTHER DUTIES

• Maintain friendly and co-operation relations with the sales team providing sales lead, and other useful feedback from the customer.
• Support the sales team in achieving the sales targets for the branch.
• To constantly improve his/her knowledge of pest management by private study, membership of associations and attendance at courses, and also by the study of technical literature provided by the Company, and through practical experience in the field.

The ideal candidate will possess:

• Minimum a Diploma in related discipline of studies with proven track record in managing staffs
• Possess good interpersonal, communication and people skills
• Mature and able to manage a team of 10 members
• Positive, result oriented, has good drive and initiative
• Computer skill is essential
• Willing to travel to client places
• Keen to take Goods Delivery License (GDL) if shortlisted
• Required valid driving license because driving is part of the job requirement for this designation
• Possess own vehicle, is a Malaysian or hold a relevant resident status
• Employment of foreigners are subject to the local authorities approval and subject to their own visa application

Highly Desirable:

• Excellent planning, management and supervisory skills
• Ability to do multitasking job
• Versatility to build rapport with people at all levels
• Multi-lingual in both verbal and written English and Bahasa Malaysia, able to converse in decent clear communication.
• Commercially focused acumen

Rentokil Initial is one of the largest business services company with more than 68,500 colleagues worldwide and operates in over 90 countries. The company relies on the commitment, ability and teamwork amongst colleagues to deliver the services and delight customers. We are the market leader in both pest control and hygiene solution industries for more than 50 years in Malaysia. As our presence in 11 major cities nationwide expands, we invite suitably qualified and highly dynamic colleagues to passionately grow with us.

Are you a problem-solver with a passion for people?

We are looking for a motivated and dynamic Customer Relations Executive, you are the voice of Rentokil Initial. You won’t just be answering phones; you’ll be building relationships, ensuring our customers receive world-class pest control and hygiene solutions, and supporting our field teams to deliver excellence.

In this role you will be responsible for:

Work with Customer Relations Manager and team to:

• Manage inquiries from customers through website, email and telephone
• Responsible for customer satisfaction survey programme by making outbound calls to existing Rentokil Initial Customers
• Data entry - key in lead and enquiry details into Rentokil Initial’s customer management system
• Prepare monitoring reports (daily, weekly & monthly) on outbound calls with success rate analysis, customer feedback, with short commentary
• Adhere to standard procedures for enquiries/ leads/ CVC handling
• Adhere to standard script for enquiries/ leads/ CVC handling
• Support in customer loyalty and world class programme

Specific areas of responsibilities:

• Manage web enquiries that are submitted through Rentokil Initial official websites or toll free lines featured in websites
• Handle enquiries or sales leads for Rentokil Initial businesses
• Handle complaints or issues raised by customers or callers through web feedback form, toll free, email or fax
• Perform satisfaction follow up call to re-gain customer’s confident
• Make outbound calls to existing customers to gain feedback on Rentokil Initial services
• Support in customer loyalty and world class programme
• Key in sales leads/enquiries into iCABS Contact Management Module and inform the ‘person in charge’ to follow up and close the ticket
• Follow up with Customer Development Personnel on prospect status
• Prepare weekly and monthly calls, customer feedback and outbound call reports

The ideal candidate will possess:

• Minimum a Diploma in related discipline of studies with proven track record in customer care / telemarketing environment
• Customer oriented and KPI results driven
• Possess initiative and the ability to work independently with minimum supervision
• Good communication skills and has the ability to communicate fluently on the phone
• Call center experience is an added advantage
• Good planning and organisational skills with attention to details.
• Ability to priorities tasks with effective time management
• Autonomous and thrive on challenges
• Normal working hours
• Permanent employment

Highly Desirable:

• Excellent customer service via phone & negotiation skills
• Versatility to build rapport with people at all levels
• Multi-lingual in both verbal and written English and Bahasa Malaysia, able to converse in decent clear communication. Ability to converse in other local dialects will be an added advantage
• Good sense of humour and passionate about work and takes pride in what he/she does.

The After Sales Service Manager is responsible for driving the strategic direction and operational excellence of the after-sales service function. This role encompasses the development and execution of comprehensive service strategies, team leadership, and cross-functional collaboration to ensure superior customer satisfaction and business performance.

**Key Responsibilities:**

• Develop and execute after-sales service strategies, including service network optimization, quality assurance, spare parts management, warranty program administration, and customer loyalty initiatives.
• Lead, mentor, and manage service teams to consistently achieve service level agreements and performance targets.
• Monitor and enhance customer satisfaction through key metrics such as Net Promoter Score (NPS) and Customer Satisfaction (CSAT) scores, while implementing effective complaint resolution protocols.
• Collaborate with sales, marketing, and logistics departments to align after-sales operations with organizational business objectives.
• Oversee budgeting and financial management for service operations to optimize resource allocation and profitability.
• Ensure full compliance with Bosch regulations, industry standards, safety requirements, and quality control procedures.
• Conduct comprehensive analysis of service data to identify operational trends, implement process improvements, and minimize downtime and recurring issues.
• Cultivate and maintain strategic relationships with key service partners and network providers to enhance service delivery capabilities and resolve escalated customer concerns.
• Generate detailed performance reports on service metrics, including critical KPIs such as average service time, rejection rates, and after-sales revenue generation.

Get to Know the Team

At Grabber Technology Solutions (GTS), we revolutionize the technology experience for every Grabber. Our mission is to empower our team with seamless and innovative solutions that enhance their daily work. We are a diverse group of forward-thinkers committed to creating personalized IT experiences. If you're passionate about customer-centric innovation and technology at Grab, come join us and help shape the future of technology.

Get to Know the Role

As an important member of our engineering department, you will be responsible for designing, developing, and maintaining full-stack applications that drive our success.

At GTS, we're focused on transforming the technology experience for every Grabber by building seamless, practical, and innovative solutions that improve how people work every day. Within Commercial Systems, that means ensuring high-impact business platforms and experiences that support Grab's commercial teams at scale.

This is an onsite role, that will be based in Petaling Jaya, and will report to the Head of Commercial Systems.

The Critical Tasks You Will Perform

• You will architect and implement scalable, efficient, and maintainable full-stack solutions using modern technologies and best practices
• You will collaborate with cross-functional teams to gather requirements, design solutions, and deliver high-quality software products
• You will develop and optimize both frontend and backend components of our applications
• You will implement RESTful APIs and integrate them with frontend applications
• You will participate in code reviews and provide constructive feedback to team members
• You will troubleshoot, debug, and resolve complex technical issues across the stack
• You will contribute to the continuous improvement of our development processes and methodologies
• You will stay up-to-date with emerging technologies and industry trends, recommending innovative solutions to enhance our tech stack
• You will ensure application performance, security, and scalability through proper design and implementation practices

Get to Know the Team

At Grabber Technology Solutions (GTS), we revolutionize the technology experience for every Grabber. Our mission is to empower our team with seamless and innovative solutions that enhance their daily work. We are a diverse group of forward-thinkers committed to creating personalized IT experiences. If you're passionate about customer-centric innovation and technology at Grab, come join us and help shape the future of technology.

Get to Know the Role

As an important member of our engineering department, you will be responsible for designing, developing, and maintaining full-stack applications that drive our success.

At GTS, we're focused on transforming the technology experience for every Grabber by building seamless, practical, and innovative solutions that improve how people work every day. Within Commercial Systems, that means ensuring high-impact business platforms and experiences that support Grab's commercial teams at scale.

This is an onsite role, that will be based in Petaling Jaya, and will report to the Head of Commercial Systems.

The Critical Tasks You Will Perform

• You will architect and implement scalable, efficient, and maintainable full-stack solutions using modern technologies and best practices
• You will collaborate with cross-functional teams to gather requirements, design solutions, and deliver high-quality software products
• You will develop and improve both frontend and backend components of our applications
• You will implement RESTful APIs and integrate them with frontend applications
• You will troubleshoot, debug, and resolve complex technical issues across the stack
• You will stay up-to-date with latest technologies and industry trends, recommending solutions to enhance our tech stack
• You will ensure application performance, security, and scalability through proper design and implementation practices

Get to Know the Team

The Commercial Systems team is the engine behind Grab's B2B growth and operational excellence. We own and manage the Salesforce ecosystem, building the sophisticated platform that empowers our teams to drive revenue and cross-sell services across Grab's diverse business verticals. Our mission is to eliminate friction in the sales process by delivering intelligent, automated solutions that provide a unified view of our partners. We combine deep CRM expertise with custom fullstack development to orchestrate complex workflows and system integrations that scale alongside Grab's evolving commercial needs.

Get to Know the Role

As the Engineering Lead, you will oversee the development of our cutting-edge software solutions, leading a team of experienced engineers, and driving technical projects across our organization.

You will report to the Head of Commercial System and work onsite in Grab office based in Petaling Jaya, Malaysia.

The Critical Tasks You Will Perform

• You will lead and mentor a team of fullstack developers, promoting a culture of innovation and continuous improvement
• You will collaborate with product managers and partners to define technical requirements and architectural decisions
• You will oversee the entire software development lifecycle, from concept to deployment and maintenance
• You will establish coding standards, development processes, and quality assurance practices
• You will conduct code reviews and provide constructive feedback to team members
• You will optimize application performance, security, and reliability
• You will stay up-to-date with emerging technologies and industry trends, recommending and implementing improvements as needed
• You will participate in technical decision-making and contribute to the overall technology strategy of the organization
• You will manage project timelines, resources, and deliverables to ensure high-quality releases

Get to Know the Team

At GrabFin, we empower the people of Southeast Asia by ensuring financial inclusion for the underserved. The Insurance Operations PST in Malaysia supports Insurance Products and owns Accounting, Reports, Internal Tools, and Third-Party Integration domains.

Get to Know the Role

You will report to the Engineering Manager, Insurance Operations, based in Malaysia and develop internal tools, reporting dashboards, and operational applications. You will work across the stack, building both frontend and backend components. We're looking for candidates that embody ownership, display a hunger for learning and improvement, and excel in autonomy.

The Critical Tasks You Will Perform

• Develop high-quality and scalable backend services within a microservices architecture
• Design, develop, and maintain user-friendly frontend web applications using React
• Build internal tools and reporting dashboards for Insurance Operations team
• Write clean, efficient, and maintainable code
• Collaborate with diverse teams to design and ship new features
• Participate in code reviews to maintain code quality and share knowledge
• Contribute to architectural decisions and technical direction
• Participate in On-Call rotations to ensure service reliability

The Senior Grid Planning & Strategy Engineer is the strategic architect responsible for aligning our BESS pipeline with Malaysia’s National Energy Transition Roadmap (NETR). You will translate high-level energy policy into physical infrastructure investment strategies, identifying exactly where the grid requires BESS to maintain stability. By analysing long-term demand and RE integration challenges, you will position the company as a Strategic Advisor to the TNB Grid System Operator (GSO) and Suruhanjaya Tenaga (ST).

Key Responsibilities

• Policy-to-Infrastructure Translation: Analyse the NETR and Integrated Resource Planning (IRP) targets to identify the physical transmission upgrades and BESS capacities required to meet 700MW+ RE integration goals.
• Macro-Grid Stability & Planning: Perform regional load-flow and contingency ($N-1$) analyses using PSS/E or DIgSILENT. Identify "Weak Grid" nodes where BESS can provide synthetic inertia and voltage support to prevent curtailment of solar assets.
• Strategic Advisory (GSO/ST Liaison): Act as the lead technical diplomat with TNB GSO and ST. Provide evidence-based recommendations on grid-level BESS dispatching and infrastructure design to influence future Grid Code updates and tender structures.
• BESS Dispatch & Revenue Optimization: Model grid-level BESS dispatch scenarios (e.g., peak shaving, frequency regulation, and spinning reserve). Advise the commercial team on how the National Load Despatch Centre (NLDC) will utilize assets under the CRESS framework.
• Investment Roadmap Development: Design 5-to-10-year infrastructure investment plans. Identify optimal Point of Interconnection (POI) locations in the 132kV/275kV network where the grid is "thirsty" for BESS, ensuring long-term project bankability.

• Bachelor’s or Master’s Degree in Electrical Engineering (Power Systems) or Energy Policy & Planning.
• 8 years in Power System Planning, Transmission Engineering, or Grid Operations.
• Registered Professional Engineer (Ir.) or Graduate Engineer with the Board of Engineers Malaysia (BEM).

The Senior Grid System Design Engineer is the technical "Gatekeeper" for our BESS pipeline. This role carries dual responsibility: performing the advanced mathematical simulations required for TNB approval and acting as the primary technical auditor for BESS and PPC hardware suppliers.

Key Responsibilities

• BESS Dynamic Modeling: Develop site-specific BESS models including Inverters (PCS), Battery
• Management Systems (BMS), and Power Plant Controllers (PPC). You must accurately model GridForming (GFM) logic, Virtual Inertia, and sub-50ms Fast Frequency Response (FFR).
• Supplier Technical Auditing: Critically review BESS and PPC supplier proposals. You must verify if their stated ramp rates, Round Trip Efficiency (RTE), and control loop latencies are mathematically achievable and compliant with TNB requirements.
• Grid Impact Studies: Lead the execution of Load Flow, Short Circuit, and Transient Stability studies. must specifically address Weak Grid ($SCR < 2.0$) challenges and ensure the BESS does not cause sub-synchronous oscillations.
• TNB Regulatory Representative: Serve as the lead technical representative at TNB GSO (EMS Unit) meetings. You will defend the simulation results and manage the end-to-end Interconnection Agreement (IA) process.
• Harmonic & Power Quality Validation: Perform detailed harmonic resonance studies to identify if a supplier's inverter switching frequency will clash with the local TNB grid impedance.

• Bachelor’s or Master’s Degree in Electrical Engineering (Power Systems or Power Electronics focus).
• Experience: * Minimum 8+ years in utility-scale power systems.
• Direct experience in modeling at least two utility-scale BESS projects (min 10MWh+) in a professional simulation environment.
• A proven track record of at least 3 successful TNB Grid Impact Study (GIS) approvals.
• Professional Status: Must be a Professional Engineer (Ir.) or a high-level Graduate Engineer registered with the Board of Engineers Malaysia (BEM).
• Technical Authority: Ability to demonstrate prior experience in rejecting or correcting supplier technical designs based on simulation findings.

As our Hosting Systems Engineer you’ll be responsible for designing, implementing, maintaining, and managing the infrastructure that powers web services, applications, and customer data. This role sits at the intersection of system administration, infrastructure, and cloud technology, ensuring that hosted systems remain available, secure, and efficient. 

Within this role responsibilities will include the management and optimisation of NEXTDC computing and storage infrastructure, including Active Directory, Windows (and/or other systems) Server environments, and Hyper-V virtualisation. The role will drive the overall health and performance of NEXTDC systems, designing solutions for scalability and high availability, supporting Azure integrations, and managing storage solutions. ​

Your scope will cover:

• Designing and implementing scalable solutions for Windows Server environments (2016, 2019, 2022), Active Directory, and Hyper-V virtualisation
• Overseeing the architecture, maintenance, and optimisation of Group Policies, DNS, DHCP, and FSMO roles
• Developing and testing disaster recovery plans, manage backups (SAN), configure failover clusters, and ensure minimal downtime in case of system failures
• Monitoring system health for reliability, scalability, and security and provide advanced troubleshooting for complex system issues; identify and resolve performance bottlenecks
• Leading automation initiatives using PowerShell to streamline system management and improve operational efficiency
• Executing security measures, including role-based access control, encryption (BitLocker), and compliance with auditing standards
• Performing patch management using WSUS or SCCM, ensuring secure and timely deployment of updates and addressing vulnerabilities
• Supporting hybrid cloud initiatives, including Azure AD integration, cloud backup, and cloud-to-on-premises connectivity

Your technical skillset will include:

• Strong knowledge of Linux, Unix, and Windows Server systems
• Proficient in Windows Server administration and Active Directory management
• Expertise in Hyper-V, storage solutions (SAN, NAS, iSCSI, RAID), and PowerShell scripting
• Knowledge of networking protocols (TCP/IP, VPN, firewalls), patch management (WSUS, SCCM), and security tools (Windows Defender, role-based access control)
• Scripting/Automation: Proficiency in scripting languages (e.g., PowerShell, Bash) and automation tools like Ansible
• Familiarity with disaster recovery, backup solutions​
• Knowledge of Azure hybrid environments, incl. integration