主要職責：

• 透過電話、電子郵件和當面方式處理客戶諮詢。
• 向客戶提供準確的資訊和及時的更新。
• 與營運和內部團隊協調，確保服務交付
• 協助解決客戶問題、投訴和後續事宜
• 妥善保存客戶互動的相關文件與記錄
• 支援吉隆坡國際機場的日常營運工作
• 始終確保維持高標準的客戶服務

要求：

• 任何領域的文憑或學位
• 1-3年客戶服務經驗（歡迎應屆畢業生申請）
• 良好的英語和馬來語溝通能力
• 會說國語是額外優勢（便於與講國語的客戶溝通）。
• 基本電腦技能（Microsoft Office）
• 能夠適應快節奏的工作環境
• 較強的人際溝通能力和問題解決能力
• 積極的態度和以客戶為中心的心態
• 能夠輪班工作，包括週末和公共假期

福利待遇

• 個人休假
• 開放文化
• 個人發展機會

Rentokil Initial:

We are looking for a motivated, dynamic Service Planner, also known as Admin & Customer Service (6 months Contract) to join our team.. Your responsibilities will be to plan customer’s service appointment, assigned and coordinate with serve team to create optimal service schedule.

To help to achieve this, we will provide you with a competitive base salary, contractual bonus and career opportunities. You will also be given full product training, with hands on assistance from Service and Operation Team.

In this role you will be responsible for:

• Plan customers’ service appointment and coordinate with service team to create optimal schedule
• Ensure all data is input onto the in-house system accurately and efficiently
• Follow up with service team to ensure no service backlogs
• Analyse service team capacity data for service schedule improvement
• Attend monthly stock take and prepare stock closing reports
• Compile service reports and invoice to customer upon request
• Prepare monthly reports

The ideal candidate will possess:

• Minimum Diploma/Degree holder in any field
• Minimum 2 years experience in capacity analyses and service schedule
• Good communication skills and has the ability to communicate fluently on the phone
• Good planning and organisational skills with attention to details
• Ability to priorities tasks with effective time management
• Able to handle timelines without affecting quality of work
• Customer-oriented
• Result-driven
• Employment of foreigners are subject to the local authorities approval and subject to their own visa application

Highly Desirable:

• Excellent attention to detail and negotiation skills
• Ability to do multitasking job
• Versatility to build rapport with people at all levels
• Multi-lingual in both verbal and written English and Bahasa Malaysia, able to converse in decent clear communication. Ability to converse in other local dialects will be an added advantage
• Commercially focused acumen

In this role you will be responsible for:

• Plan and check service schedules via in-house system
• Manage and train service staff in order to improve the service quality
• Make sure team members provide quality and timely services as per scheduled
• Carry out regular quality assurance checks on completed services by spending 20% of available Supervision time on quality assurance checks
• Perform quarterly field attachment with team members
• Prepare and present weekly report on team members’ review

A. Service

• To maintain accurate records of all service vehicles in the branch in relation to:

a. Renewal of road tax

b. Maintenance service due

c. Repair costs

d. Fuel usage

e. Driver logs

• To manage & control the Branch’s fleet of service vehicles in a cost effective manner, and without compromising on safety.
• Ensure all new businesses are completed within 10 working days from the date of service agreement/job confirmation.
• Ensure each service team is route-ridden once every 2 months.

B. Stocks

• To present the service capital expenditure request each month, to the Branch Manager for his attention and further action.

C. Administration

• Ensure that all required returns and reports to the head office are prepared accurately and dispatched promptly.
• To conduct a formal meeting Quarterly with Technicians.
• To provide the Service Manager with status reports on a monthly basis covering:

a. State of Service

b. Customer Issues

c. Supervisor’s issues

d. Other issues

D. Staff Recruitment, Welfare & Development

• Recruit (subject to prior approval from AOM) new Service Technicians.
• Induct, train and manage service staff effectively.
• Maintain a high level of morale amongst your staff.
• Ensure that staff have a full understanding of the Company’s objective and policies.

E. Quality Assurance & Training

• Ensure a high level of competence in the required skills amongst service staff by providing continuing training and practical assistance & guidance in the field.
• Develop good customer relationships through being knowledgeable about your work, and taking ownership of service problems.
• Ensure that all customer complaints are attended to within 24 hours.
• Ensure that Service Supervisors duties are audited monthly.
• Ensure that each Service Technician is audited at least once every 2 months.

F. Health & Safety

• To ensure that all chemicals are handled, store and applied with due regard to the safety standards laid down within the Company, and that staff are never exposed to untoward risks in the course of their work.
• To ensure that all service vehicles are roadworthy & safe through a monthly inspection.
• To constantly project, by personal example, Good & Safe Working Practices within the Branch.

G. OTHER DUTIES

• Maintain friendly and co-operation relations with the sales team providing sales lead, and other useful feedback from the customer.
• Support the sales team in achieving the sales targets for the branch.
• To constantly improve his/her knowledge of pest management by private study, membership of associations and attendance at courses, and also by the study of technical literature provided by the Company, and through practical experience in the field.

The ideal candidate will possess:

• Minimum a Diploma in related discipline of studies with proven track record in managing staffs
• Possess good interpersonal, communication and people skills
• Mature and able to manage a team of 10 members
• Positive, result oriented, has good drive and initiative
• Computer skill is essential
• Willing to travel to client places
• Keen to take Goods Delivery License (GDL) if shortlisted
• Required valid driving license because driving is part of the job requirement for this designation
• Possess own vehicle, is a Malaysian or hold a relevant resident status
• Employment of foreigners are subject to the local authorities approval and subject to their own visa application

Highly Desirable:

• Excellent planning, management and supervisory skills
• Ability to do multitasking job
• Versatility to build rapport with people at all levels
• Multi-lingual in both verbal and written English and Bahasa Malaysia, able to converse in decent clear communication.
• Commercially focused acumen

Rentokil Initial is one of the largest business services company with more than 68,500 colleagues worldwide and operates in over 90 countries. The company relies on the commitment, ability and teamwork amongst colleagues to deliver the services and delight customers. We are the market leader in both pest control and hygiene solution industries for more than 50 years in Malaysia. As our presence in 11 major cities nationwide expands, we invite suitably qualified and highly dynamic colleagues to passionately grow with us.

Are you a problem-solver with a passion for people?

We are looking for a motivated and dynamic Customer Relations Executive, you are the voice of Rentokil Initial. You won’t just be answering phones; you’ll be building relationships, ensuring our customers receive world-class pest control and hygiene solutions, and supporting our field teams to deliver excellence.

In this role you will be responsible for:

Work with Customer Relations Manager and team to:

• Manage inquiries from customers through website, email and telephone
• Responsible for customer satisfaction survey programme by making outbound calls to existing Rentokil Initial Customers
• Data entry - key in lead and enquiry details into Rentokil Initial’s customer management system
• Prepare monitoring reports (daily, weekly & monthly) on outbound calls with success rate analysis, customer feedback, with short commentary
• Adhere to standard procedures for enquiries/ leads/ CVC handling
• Adhere to standard script for enquiries/ leads/ CVC handling
• Support in customer loyalty and world class programme

Specific areas of responsibilities:

• Manage web enquiries that are submitted through Rentokil Initial official websites or toll free lines featured in websites
• Handle enquiries or sales leads for Rentokil Initial businesses
• Handle complaints or issues raised by customers or callers through web feedback form, toll free, email or fax
• Perform satisfaction follow up call to re-gain customer’s confident
• Make outbound calls to existing customers to gain feedback on Rentokil Initial services
• Support in customer loyalty and world class programme
• Key in sales leads/enquiries into iCABS Contact Management Module and inform the ‘person in charge’ to follow up and close the ticket
• Follow up with Customer Development Personnel on prospect status
• Prepare weekly and monthly calls, customer feedback and outbound call reports

The ideal candidate will possess:

• Minimum a Diploma in related discipline of studies with proven track record in customer care / telemarketing environment
• Customer oriented and KPI results driven
• Possess initiative and the ability to work independently with minimum supervision
• Good communication skills and has the ability to communicate fluently on the phone
• Call center experience is an added advantage
• Good planning and organisational skills with attention to details.
• Ability to priorities tasks with effective time management
• Autonomous and thrive on challenges
• Normal working hours
• Permanent employment

Highly Desirable:

• Excellent customer service via phone & negotiation skills
• Versatility to build rapport with people at all levels
• Multi-lingual in both verbal and written English and Bahasa Malaysia, able to converse in decent clear communication. Ability to converse in other local dialects will be an added advantage
• Good sense of humour and passionate about work and takes pride in what he/she does.

The Senior Grid Planning & Strategy Engineer is the strategic architect responsible for aligning our BESS pipeline with Malaysia’s National Energy Transition Roadmap (NETR). You will translate high-level energy policy into physical infrastructure investment strategies, identifying exactly where the grid requires BESS to maintain stability. By analysing long-term demand and RE integration challenges, you will position the company as a Strategic Advisor to the TNB Grid System Operator (GSO) and Suruhanjaya Tenaga (ST).

Key Responsibilities

• Policy-to-Infrastructure Translation: Analyse the NETR and Integrated Resource Planning (IRP) targets to identify the physical transmission upgrades and BESS capacities required to meet 700MW+ RE integration goals.
• Macro-Grid Stability & Planning: Perform regional load-flow and contingency ($N-1$) analyses using PSS/E or DIgSILENT. Identify "Weak Grid" nodes where BESS can provide synthetic inertia and voltage support to prevent curtailment of solar assets.
• Strategic Advisory (GSO/ST Liaison): Act as the lead technical diplomat with TNB GSO and ST. Provide evidence-based recommendations on grid-level BESS dispatching and infrastructure design to influence future Grid Code updates and tender structures.
• BESS Dispatch & Revenue Optimization: Model grid-level BESS dispatch scenarios (e.g., peak shaving, frequency regulation, and spinning reserve). Advise the commercial team on how the National Load Despatch Centre (NLDC) will utilize assets under the CRESS framework.
• Investment Roadmap Development: Design 5-to-10-year infrastructure investment plans. Identify optimal Point of Interconnection (POI) locations in the 132kV/275kV network where the grid is "thirsty" for BESS, ensuring long-term project bankability.

• Bachelor’s or Master’s Degree in Electrical Engineering (Power Systems) or Energy Policy & Planning.
• 8 years in Power System Planning, Transmission Engineering, or Grid Operations.
• Registered Professional Engineer (Ir.) or Graduate Engineer with the Board of Engineers Malaysia (BEM).

The Senior Grid System Design Engineer is the technical "Gatekeeper" for our BESS pipeline. This role carries dual responsibility: performing the advanced mathematical simulations required for TNB approval and acting as the primary technical auditor for BESS and PPC hardware suppliers.

Key Responsibilities

• BESS Dynamic Modeling: Develop site-specific BESS models including Inverters (PCS), Battery
• Management Systems (BMS), and Power Plant Controllers (PPC). You must accurately model GridForming (GFM) logic, Virtual Inertia, and sub-50ms Fast Frequency Response (FFR).
• Supplier Technical Auditing: Critically review BESS and PPC supplier proposals. You must verify if their stated ramp rates, Round Trip Efficiency (RTE), and control loop latencies are mathematically achievable and compliant with TNB requirements.
• Grid Impact Studies: Lead the execution of Load Flow, Short Circuit, and Transient Stability studies. must specifically address Weak Grid ($SCR < 2.0$) challenges and ensure the BESS does not cause sub-synchronous oscillations.
• TNB Regulatory Representative: Serve as the lead technical representative at TNB GSO (EMS Unit) meetings. You will defend the simulation results and manage the end-to-end Interconnection Agreement (IA) process.
• Harmonic & Power Quality Validation: Perform detailed harmonic resonance studies to identify if a supplier's inverter switching frequency will clash with the local TNB grid impedance.

• Bachelor’s or Master’s Degree in Electrical Engineering (Power Systems or Power Electronics focus).
• Experience: * Minimum 8+ years in utility-scale power systems.
• Direct experience in modeling at least two utility-scale BESS projects (min 10MWh+) in a professional simulation environment.
• A proven track record of at least 3 successful TNB Grid Impact Study (GIS) approvals.
• Professional Status: Must be a Professional Engineer (Ir.) or a high-level Graduate Engineer registered with the Board of Engineers Malaysia (BEM).
• Technical Authority: Ability to demonstrate prior experience in rejecting or correcting supplier technical designs based on simulation findings.

• Daily Monitoring Support
• Assist in daily monitoring of customer systems using monitoring platforms
• Identify basic system status (normal / offline / low performance)
• Record monitoring findings accurately in tracking sheets
• Data Entry & Updates
• Update customer system data in Google Sheets / internal databases
• Maintain organised and accurate records for monitoring and service follow-ups
• Assist in preparing simple monitoring summaries when required
• Customer Service Assistance
• Support the customer service team by providing updated system information
• Assist in drafting basic customer updates (under guidance)
• Help follow up on pending monitoring-related cases
• Admin Support
• Organise monitoring records, reports, and screenshots
• Support other administrative tasks related to monitoring and customer service
• Perform ad-hoc duties assigned by the supervisor

• Diploma / Degree students in:
• Business Administration
• Engineering (Electrical / Renewable Energy – advantage)
• Customer Service or related fields
• Proficient in Excel / Google Sheets
• Comfortable working with data and repetitive monitoring tasks
• Able to follow instructions and standard procedures
• Attention to detail and good time management

We are looking for a skilled Data Engineer with strong experience in cloud platforms like Amazon Web Services and Microsoft Azure. The candidate will be responsible for building scalable data pipelines, managing large datasets, and supporting analytics and reporting systems.

Rentokil Initial:

We are looking for a motivated, dynamic Service Planner, also known as Admin & Customer Service (6 months Contract) to join our team.. Your responsibilities will be to plan customer’s service appointment, assigned and coordinate with serve team to create optimal service schedule.

To help to achieve this, we will provide you with a competitive base salary, contractual bonus and career opportunities. You will also be given full product training, with hands on assistance from Service and Operation Team.

In this role you will be responsible for:

• Plan customers’ service appointment and coordinate with service team to create optimal schedule
• Ensure all data is input onto the in-house system accurately and efficiently
• Follow up with service team to ensure no service backlogs
• Analyse service team capacity data for service schedule improvement
• Attend monthly stock take and prepare stock closing reports
• Compile service reports and invoice to customer upon request
• Prepare monthly reports

The ideal candidate will possess:

• Minimum Diploma/Degree holder in any field
• Minimum 2 years experience in capacity analyses and service schedule
• Good communication skills and has the ability to communicate fluently on the phone
• Good planning and organisational skills with attention to details
• Ability to priorities tasks with effective time management
• Able to handle timelines without affecting quality of work
• Customer-oriented
• Result-driven
• Employment of foreigners are subject to the local authorities approval and subject to their own visa application

Highly Desirable:

• Excellent attention to detail and negotiation skills
• Ability to do multitasking job
• Versatility to build rapport with people at all levels
• Multi-lingual in both verbal and written English and Bahasa Malaysia, able to converse in decent clear communication. Ability to converse in other local dialects will be an added advantage
• Commercially focused acumen