Role Overview:
Responsible for implementing, operating, improving, and supporting Digital Workplace Client & Mobile services. The role acts as an international 2nd and 3rd level support and escalation function, working with modern Microsoft Workplace technologies in a global environment.
Key Responsibilities
Microsoft Client & Mobile Platform Operations
- Implement, operate, and continuously improve Digital Workplace Client & Mobile services, with a strong focus on Microsoft Endpoint Management (Intune, SCCM), Windows Autopilot, Windows 365, Azure Virtual Desktop, and modern endpoint security.
- Plan, provision, configure, and maintain Client & Mobile workloads to ensure a secure, stable, and high‑performing endpoint environment for all users worldwide.
- Operate and optimize the Client & Mobile platform, including updates, OS lifecycle management, configuration changes, compliance settings, and service improvements.
Technical Expertise & Service Ownership
- Act as a technical expert for Intune, SCCM, Autopilot, Windows 365, AVD, device configuration, application deployment, and mobile device management, including troubleshooting, optimization, and client behavior analysis.
- Design, enhance, and maintain Modern Workplace Client & Mobile solutions in alignment with enterprise standards, architecture principles, and business requirements.
- Analyze business, security, and mobility requirements and translate them into scalable, standardized, and supportable Client & Mobile solutions.
Automation & Innovation
- Develop, maintain, and troubleshoot PowerShell scripts to automate administrative tasks, reporting, device lifecycle operations, and operational workflows.
- Monitor the Microsoft Endpoint Management lifecycle and roadmap; evaluate, test, and introduce new features and capabilities for Intune, Autopilot, SCCM, AVD, and Windows 365.
- Contribute to the ongoing evolution and optimization of the Digital Workplace Client & Mobile platform.
Support & Collaboration
- Provide international 2nd and 3rd level support for endpoint and mobility services, including incident troubleshooting, escalation handling, and root‑cause analysis.
- Collaborate closely with Business IT, Security, Collaboration, Adoption, and other technical teams to ensure effective usage, adoption, and continuous improvement of Client & Mobile solutions.
Governance & Documentation
- Create and maintain technical documentation, standards, operational guides, and contribute to internal knowledge platforms.
- Promote and enforce best practices, governance models, and technical standards for Client & Mobile services.
