Key Responsibilities
- Manage and grow existing customer accounts while actively identifying new business opportunities.
- Handle customer technical complaints, perform root-cause analysis, and provide effective solutions.
- Conduct on-site visits to troubleshoot issues, perform product trials, and offer technical recommendations.
- Work closely with production and technical teams to communicate customer feedback and implement improvements.
- Prepare quotations, follow up on inquiries, and secure new orders to achieve sales targets.
- Maintain strong customer relationships through consistent communication and excellent service.
- Provide product training and demonstrations to customers when required.
- Monitor market trends, competitor activities, and customer requirements.
- Maintain proper records of complaints, trials, sales activities, and customer interactions.
- Support new product development by gathering market insights and customer feedback.
- Explore and develop new markets, territories, and customer segments to expand business growth.
- Conduct market visits and business development activities to generate new leads and opportunities.
- Develop market penetration strategies and execute plans for regional expansion.
- Assist in resolving quality-related matters and ensuring customer satisfaction.
- Prepare monthly sales and technical reports for management review.
Who We Are Looking For
- Minimum 3 years of experience in Sales, Technical Sales, or Business Development in a manufacturing or industrial environment.
- Experience handling technical complaints or product troubleshooting is an added advantage.
- Good command of Bahasa Malaysia, English and Mandarin.
- Strong communication, analytical, and problem-solving skills.
- Independent, proactive, and able to interact with all levels of personnel, including production teams and customers.
- Customer-focused with strong relationship-building skills.
- A team player with leadership qualities, integrity, and professionalism.
- Willing to travel for customer visits and site support.
Job Coverage & Working Arrangement
- Successful candidates will be responsible for sales in Kuala Lumpur, Selangor, Seremban, Penang, Kedah, Perak, or overseas (subject to project and customer allocation), and will be required to travel within these areas.
- We do not operate an office in KL — candidates will be required to work from home and visit customers directly.
- Company will conduct in-person training during the onboarding period.
- Weekly conference calls and virtual meetings will be carried out for coordination and reporting.
- Preferred language (optional but advantageous): Mandarin, Hokkien, or Cantonese, as the role involves serving Mandarin-speaking customers.
Benefits
- Attractive remuneration package with KPI-based incentives
- Young, energetic, and fast-paced work culture
- Strong support for skill development, technical learning, and career growth
- Competitive allowance package and medical benefits
- Clear career pathway: Once experienced, you will have opportunity to serve international customers globally
- For global accounts, commissions will be paid in USD (or any foreign currencies depending on customers' trade currencies)
Perks & Benefits
- Commission and bonus
- Allowance (travel stipends, transportation, etc.)
- Casual dress code
- Personal development opportunities
Job Location
Kuala Lumpur / Selangor / Seremban / Penang / Kedah / Perak
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