PRIMARY RESPONSIBILITIES
- Manage and follow up on day-to-day customer enquiries, ensuring timely and accurate response.
- Coordinate and execute scheduled sampling activities in accordance with SGS SOPs and client requirements.
- Ensure all activities comply with ISO/IEC 17025, SAMM policies, SGS QA/QC system, and GCSC requirements.
- Support business growth through effective customer engagement and service delivery.
SPECIFIC RESPONSIBILITIES – CUSTOMER CARE
- Responsible for sample handling from sample collection to sample registration
- Maintain and develop Key Accounts, including building long-term customer relationships.
- Collaborate with internal teams to ensure smooth service delivery.
- Identify opportunities to promote SGS services and expand business scope.
- Monitor KPI compliance for response time and service quality.
SPECIFIC RESPONSIBILITIES – SAMPLING & FIELD OPERATIONS
- Conduct food, water, swab, and air sampling in accordance with SGS SOPs.
- Perform hygiene audits based on specified checklists.
- Ensure proper sample identification, labeling, and documentation.
- Submit samples to laboratory within required timelines.
- Ensure timeliness and accuracy in field execution and reporting.
- Handle customers professionally during onsite activities.
