- Ensure smooth and timely freight process flow
- Ensure accurate and timely data entry into our operational system
- Track and Trace Air Export Files and reporting
- Use Tree View on daily basis
- Ensure arrival notices are communicated to overseas and customers
- Ensure accurate and timely client and vendors billing
- Interact with our customers in arranging their international shipments, meeting customer
- service standards
- Contribute to maintain good relationships with suppliers (Airline carriers, trucking companies and others involved)
- Meet compliance at all times to regulations internal and external in accordance with government regulations
- Understand department process flow, and looking for best practices to improve operational efficiency and productivity
- Ensure all customers standard operating procedures in place and updated in the DLSOPs
- Meet KPI standards in accordance with the Company’s procedures
- Overseas communications, timely responses to emails and requests (internal and external)
- Escalation of problems to Management when necessary
- Take on additional assignment as required, supporting company needs.
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